1. Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has shipped.

2. Shipping Time

Estimated delivery times:

• Domestic Orders: 3–7 business days
• International Orders: 7–21 business days

Delivery times may vary due to customs or courier delays.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and order weight.

4. Tracking

Once shipped, you will receive a tracking number via email.

5. Delays

The Trusted Beuty is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

6. Incorrect Address

Please ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.

RETURNS & REFUND POLICY

1. Return Eligibility

We accept returns within 7–14 days of delivery under the following conditions:

• Product is unused
• Product is in original packaging
• Proof of purchase is provided

Due to hygiene reasons, opened beauty products may not be eligible for return unless defective.

2. Non-Returnable Items

• Opened or used cosmetics
• Sale or clearance items
• Gift cards

3. Damaged or Defective Products

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos for assistance.

4. Refund Process

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Shipping charges are non-refundable unless the return is due to our error

5. Return Shipping

Customers are responsible for return shipping costs unless the product is defective.

6. Contact for Returns

Email: [Insert Email Address]
Include: Order Number + Photos (if applicable)